The vast hospitality management support services of our parent company has aided tremendously in the rapid growth of Delaware North Companies Parks & Resorts. Specialized departments within Delaware North provide hospitality management services to each property:
- Accounting – financial reporting, payroll services, support for all accounting matters
- Internal audits – ensure proper controls are implemented and maintained
- IT support – all packaged software for operations, area networks, Internet and intranet capabilities, installations, support and back up
- Human resources – recruitment, training programs, benefit and compensation administration, housing and current legal requirements
- Insurance and risk management – compliance with statutory requirements
- Supply management – national agreements and accounts with major vendors
- Security – management of crime risk, on-site inspections
- Legal – licensing, review of all agreements, annual statutory filings
- Marketing/advertising/public relations – regional and national activities designed to promote brand awareness of Delaware North, and communicate with its various audiences
Technology has revolutionized hospitality management and whether you simply need technology training or you need to develop a disaster recover and business continuity plan, our hospitality management services’ Information Technology Department provides quality technical services with selection, installation and maintenance in the following areas:
- Training & Procedures
- WAN/Citrix/LAN Connectivity for Access to Corporate Systems
- Human Resources
- Payroll
- Accounting
- Internet
- E-Mail
- Disaster Recovery & Business Continuity Plan
- Credit Card Processing
- Reservations/Property Management System
- Food & Beverage Point-of-sale
- Retail
- Telephone System
